pu9 Privacy Policy — Your Data, Your Rights

pu9 ("we", "us", "the Platform") operates the online casino and sports betting platform at pu9.club. In the course of providing our services to players based in Bangladesh and elsewhere, we collect and process certain personal information. This Privacy Policy describes our practices with respect to that information, how we protect it, and what rights you have in relation to it.

By registering an account or using any part of the pu9 platform, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not register an account or use the platform.

pu9 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and from third-party service providers involved in payment processing and identity verification. The categories of personal data we collect are as follows:

pu9 uses the personal data we collect strictly for the following purposes. We do not use your data for purposes incompatible with those listed below without obtaining your prior consent:

• To create, maintain, verify, and manage your pu9 account and player profile.
• To process deposits, withdrawals, and other financial transactions on your behalf via bKash, Nagad, Rocket, bank transfer, or card payment.
• To comply with Know Your Customer (KYC), anti-money-laundering (AML), and other regulatory obligations applicable to our operations.
• To detect, investigate, and prevent fraud, prohibited conduct, account abuse, and other activities that are contrary to our Terms and Conditions.
• To administer bonuses, promotions, loyalty rewards, and other player incentive programmes.
• To provide customer support, respond to your queries, and resolve complaints or disputes related to your account or gameplay.

pu9 does not use your personal data for profiling for the purposes of advertising to third parties, nor do we engage in automated decision-making that produces legal or similarly significant effects on players without human review.

pu9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to fulfil our obligations under the player account agreement, including operating your account, processing transactions, and providing access to games.
• Legal obligation — processing required to comply with applicable laws and regulations, including KYC, AML, and record-keeping requirements imposed by relevant authorities.
• Legitimate interests — processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your rights and freedoms.
• Consent — processing based on your explicit consent, for example where you opt in to receive promotional communications. You may withdraw this consent at any time by contacting support.

pu9 shares personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) — solely to process deposits and withdrawals on your behalf.
• KYC and identity verification service providers — solely to verify your identity and age as required under our compliance obligations.
• Game suppliers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) — solely to the extent required to deliver the game service, record game outcomes, and support the resolution of game-related disputes.
• Regulatory and law enforcement authorities — where we are legally required to disclose information by applicable law, court order, or regulatory directive.

All third-party service providers who process personal data on behalf of pu9 are required to maintain appropriate technical and organisational security measures and to process data only for the purposes for which it was shared. pu9 does not permit third-party service providers to use player data for their own independent marketing or commercial purposes.

pu9 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help the platform function correctly, remember your session, and analyse usage patterns. The types of cookies we use are:

• Essential cookies — required for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your preferences such as language settings and display options, so you do not have to reconfigure them each time you visit.
• Analytical cookies — used to collect aggregated, anonymised data about how players use the platform, which pages are most visited, and where technical errors occur. This data helps us improve the platform experience for all players.

Most mobile browsers allow you to control cookies through your browser settings. Disabling essential cookies will prevent the pu9 platform from operating correctly. Disabling analytical cookies will not affect your ability to use the platform but will limit our ability to improve it based on usage data.

pu9 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by law. As a general guide: account registration data is retained for the duration of the account and for a minimum of five years following account closure; financial and transaction records are retained for a minimum of seven years to comply with financial record-keeping regulations; gameplay and betting history is retained for five years from the date of the relevant activity; support communications are retained for three years from the date of resolution.

When the retention period for a particular category of data expires, pu9 will securely delete or anonymise that data so that it can no longer be associated with an identifiable individual. If you request deletion of your account, pu9 will process that request promptly, subject to any legal retention obligations that prevent immediate deletion. Data that pu9 is legally required to retain will be held in restricted storage and will not be used for any operational purpose during the retention period.

pu9 implements a range of technical and organisational measures designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include: SSL/TLS encryption for all data transmitted between your device and pu9 servers; encrypted storage of sensitive account and financial data; access controls ensuring that only authorised pu9 personnel can access player data, on a need-to-know basis; regular security reviews and vulnerability assessments of platform infrastructure; and secure data destruction procedures for data that has passed its retention period.

While pu9 takes data security seriously and employs industry-standard protections, no internet-based platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure: choose a strong, unique password for your pu9 account; do not share your login credentials with any other person; log out of your account when using a shared or public device; and contact support immediately if you suspect unauthorised access to your account.

As a player on the pu9 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a description of your request. pu9 will respond within 30 days.

pu9 will not charge a fee for exercising your data rights and will not discriminate against any player for exercising a data right. However, pu9 reserves the right to refuse requests that are manifestly unfounded or excessive, in which case we will explain our reasoning in writing.

The pu9 platform is strictly for adults aged 21 and above. pu9 does not knowingly collect or process personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that a person under 21 in your care has registered an account with pu9, please contact us at [email protected] so we can take appropriate action promptly.

The pu9 platform integrates third-party game content provided by certified game suppliers. These game suppliers operate their own software environments and may process limited technical data (such as game session identifiers) directly within their game engines. pu9 is not responsible for the privacy practices of third-party game suppliers within their own software environments. pu9 selects game suppliers who meet acceptable data handling standards and requires them to process player data solely for the purposes of delivering the game service.

pu9 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Privacy Policy, we will notify registered players by SMS to the mobile number on their account and will update the Last Updated date at the top of this page.

Your continued use of the pu9 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the revised policy. We recommend that you review this Privacy Policy periodically. Archived versions of previous Privacy Policies are available upon request by contacting [email protected].

If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how pu9 has handled your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days of receipt.

Email support: [email protected]